Refund policy

Every Kahihi lamp is handmade and carefully packed. Because the pieces are fragile, we don't accept returns if you change your mind. Here's what happens in other cases:

Order cancelled before dispatch
Full refund, including the delivery charge.

Damaged or wrong item received
Tell us within 48 hours of delivery on WhatsApp or email, with an unboxing video that shows the parcel being opened. We'll send a replacement or give you a full refund, including the delivery charge.

Lost in transit
We'll send the order again or give you a full refund, including the delivery charge.

Wrong address given or parcel refused
We refund the product price. The delivery charge is not refunded.

Small colour differences
Each piece is made by hand, so small colour differences from the photos are part of its character and are not a defect.

When will I get my refund?
Refunds go back to your original payment method within 5–7 working days of approval.

Contact us: kahihidesigns@gmail.com
Call / WhatsApp: +91 99670 27559